PrismDesk Refund Policy

Effective 14 October 2026 / 発効日 2026 年 10 月 14 日

The short version

PrismDesk Pro is a digital licence, delivered by email within moments of purchase. Everything that decides whether PrismDesk works on your hardware — finding your PC, connecting, streaming, latency, pen input — works in the free edition. Please install the free edition and confirm it works before you buy.

Because of that, we generally do not refund a licence once the key has been delivered.

When we will refund you

We will refund you in full if, within 14 days of purchase, either:

• PrismDesk Pro does not work on a computer that meets the published system requirements, and we cannot fix the problem together; or
• you were charged twice, or charged for something you did not order.

Email support@prismdesk.app with your order ID (it is in the receipt email) and a short description of the problem. If we ask for a diagnostic export (Settings → Diagnostics → "Export diagnostics"), attaching it usually lets us answer in one round trip instead of five.

How refunds are processed

All purchases are made from our merchant of record, Polar Software, Inc. Email support@prismdesk.app with your order ID; we issue the refund through Polar, and it is returned to your original payment method. Depending on your bank, it can take up to 10 business days to appear on your statement.

Refunded licence keys stop unlocking Pro features. The free edition keeps working.

EU / UK consumers

You have a 14-day right of withdrawal for digital content. By choosing at checkout to receive the licence immediately, you agree that delivery begins at once and you acknowledge that you lose that right once it does (Directive 2011/83/EU Art. 16(m); the equivalent UK regulations). Your statutory rights in respect of faulty digital content are not affected.

Japanese consumers

デジタル商品の性質上、ライセンスキーの送付後は原則として返品をお受けできません。 ただし、上記「返金する場合」に該当するときは返金いたします。 消費者契約法その他の強行法規に基づくお客様の権利は、本ポリシーによって制限されません。

Chargebacks

Please contact us before disputing a charge with your bank. A chargeback costs us a fee and takes weeks; an email usually solves the problem the same week.

Contact

support@prismdesk.app · https://prismdesk.app